Chick-Fil-A Drive-Ins Overloaded, Seeking Innovations

Tuesday, March 8, 2016 - 21:45
Business Culture
Paul Bois, Truth Revolt

…Due to the high volume of customers, the drive-thru lines at most restaurants have grown increasingly long and unpleasant for patrons and Chick-Fil-A is now turning to innovations to smooth the journey along. An average Chick-Fil-A will serve as many as 95 cars from noon to 1 PM.

To test new innovations, Chick-Fil-A has built three buildings dedicated to innovation and design where new products and sales can be pushed. Currently, the new model for Drive-thru being tested is having servers outside taking orders and delivering food before arriving at the pick-up window…

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